Shipping policy
Delivery policy: digital downloads
All My Card Coach products are digital downloads. Nothing is posted, so there are no shipping costs and no delivery charges.
How you receive your order
As soon as your payment is confirmed, you can download your files straight away from the order confirmation page. We also email you a download link, so you can get your files again later.
What you'll receive
Guides are PDF files. The Complete Bundle is a single ZIP file containing the three guides and the Excel toolkit. You'll need a PDF reader (free on most phones and computers) and, for the toolkit, Microsoft Excel, Google Sheets or another spreadsheet app.
Where we deliver
Our products are available to customers anywhere, but our content is written for UK cardholders and UK rules.
If your download doesn't arrive
Check your spam or promotions folder for the email. Download links may expire or be limited to a set number of downloads, so please save your files once you have them. If you still can't access your order, email enquiries@mycardcoach.uk with your order number and we'll send your files again.
My Card Coach is a trading name of Miles Jordan, Unit 7, Canary Wharf Estate, London E14 5AH.One setting to check. Make sure Shopify doesn't ask customers for a delivery address or charge postage. In Products, open each product → Shipping and confirm "This is a physical product" is unticked. I set this when I created the products, so it should already be correct, but it's worth a quick look.
That completes your policies: Refund, Terms of Service, Shipping and Privacy. With Contact information filled in too, all five appear in your footer and at checkout.