Refund policy

Refunds and cancellations: digital downloads

All My Card Coach products are digital downloads (PDF guides and an Excel toolkit).

Your right to cancel
As a UK consumer you normally have 14 days to cancel an online purchase. For digital content, that right ends once the download starts, but only if, before paying, you asked for immediate access and confirmed you understood you would lose your right to cancel. We ask you to confirm this with a tickbox in your basket before checkout. If you haven't started the download, you can cancel within 14 days of purchase for a full refund.

If something is wrong
Your statutory rights are not affected. If a download is faulty, doesn't match its description or won't open, email us and we'll replace it. If we can't fix it within a reasonable time, you're entitled to a refund, in full or in part.

How to contact us
Email enquiries@mycardcoach.uk with your order number. We aim to reply within two working days, and any refund is made to your original payment method within 14 days.